Frequently Asked Questions

 

What are the colored letters listed in the 2018 Travel Guide and under Pickup Locations on tour pages?
These colored letters are Departure Codes for our one-day and multi-day tours. They are color-coded by service location so you can see at a glance which trips might include a pickup location near you.

Where can I find a complete listing of all Coach USA Tour & Events departure codes and pickup locations?
Click here to see a complete listing of all regional pickup locations and their corresponding departure codes.

How do you define your walking codes?
Walking codes are defined on a scale from 1-4, with 1 being minimal and 4 being heavy:

  • 1 = this tour involves minimal physical activity. It requires climbing of some stairs, boarding the motorcoach and walking from a parking lot area to the attraction.
  • 2 = this tour requires that you be able to climb stairs and walk reasonable distances, possibly over uneven ground and walking surfaces.
  • 3 = this tour includes moderate physical activity. The itinerary blends some longer days with shorter day and more leisure time. Walking tours, as well as walking slightly longer distances, up stairs or on uneven walking surfaces should be expected.
  • 4 = this tour requires a heavy amount of walking. To truly experience the program and destination, you need to be able to participate in physical activities such as long walking tours, walking over uneven terrain, climbing stairs and periods of standing. Some of the touring days may be longer, with select included activities occurring later in the evening.

What is the reservation/payment policy for multi-day and one-day tours?
Multi-Day Tours: A reservation cannot be made without the required deposit listed on the tour description. The balance is due no later than the date listed on the tour description. If payment is not received in a timely manner, it may result in cancellation of your reservation. An invoice will be mailed with your final itinerary - your cancelled check or credit card statement will serve as your receipt. One-Day Tours: Full payment is required for a reservation. Payment in full due prior to travel on all tours.

What is your cancellation or refund policy for tours?
Written notice of cancellation is required before refunds will be issued. Refunds will be returned by the same method as original payment. Refunds cannot be made on special shows or events.

Multi-Day Tours: 

  • 30 days prior to departure, full refund less an non-refundable charges (i.e. theater tickets, hotel rooms, service fees, etc.) unless notification of difference is noted on tour description. 
  • 29-15 days prior to departure, a charge of 50% of the deposit plus any non-refundable charges (i.e. theater tickets, hotel rooms, service fees, etc.)
  • 14-6 days prior to departure, a charge of 100% of the deposit plus any non-refundable charges (i.e. theater tickets, hotel rooms, service fees, etc.)
  • 5 business days prior to departure (Monday-Friday), no refund

One-Day Tours:

  • 30 days prior to departure, full refund less any non-refundable charges (i.e. theater tickets, service fees, etc.) unless notification of difference is noted on tour description
  • 29-15 days prior to departure, a charge of $10.00 per person plus any non-refundable charges (i.e. theater tickets, service fees, etc.)
  • 14-6 days prior to departure, a charge of 50% of the total tour cost per person plus any non-refundable charges (i.e. theater tickets, service fees, etc.)
  • 5 business days prior to departure (Monday-Friday), no refund

Should I purchase travel insurance?
We recommend that you purchase a travel protection plan to help protect you and your travel investment. For your convenience, we offer travel protection plans through Travelex Insurance Services that help provide coverage for trip cancellation, trip interruption, trip delay, baggage delay, baggage loss and theft, medical expense and evacuation, and more.

For more information, please inquire at the time of booking about travel insurance to protect trip investments such as the motor coach tour, or any other trip components you may book. The product descriptions provided here are only brief summaries. The full coverage terms and details, including limiations and exclusions, are contained int he insurance policy. To view/download the policy, go to http://policy.travelexinsurance.com/312A-1217. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company: NAIC #22276. SST

What are travel insurance rates?
Travel insurance rates are per person, based on the the per person trip cost. When booking online, these rates are automatically added when you choose to purchase travel insurance. The rates are:

Trip Cost Plan Cost
Per Person
$0-$500 $28
$501-$1,000 $43
$1,001-$1,500 $65
$1,501-$2,000 $107
$2,001-$3,000 $159
$3,001-$4,500 $254
$4,501-$6,000 $365

Rates are per traveler. Maximum trip length allowed 180 days.

 

Your question isn't included?
You're welcome to contact us with any questions.