Frequently Asked Questions


How do you define your walking codes?
Walking codes are defined on a scale from 1-4, with 1 being minimal and 4 being heavy:

  • 1 = this tour involves minimal physical activity. It requires climbing of some stairs, boarding the motorcoach and walking from a parking lot area to the attraction.
  • 2 = this tour requires that you be able to climb stairs and walk reasonable distances, possibly over uneven ground and walking surfaces.
  • 3 = this tour includes moderate physical activity. The itinerary blends some longer days with shorter day and more leisure time. Walking tours, as well as walking slightly longer distances, up stairs or on uneven walking surfaces should be expected.
  • 4 = this tour requires a heavy amount of walking. To truly experience the program and destination, you need to be able to participate in physical activities such as long walking tours, walking over uneven terrain, climbing stairs and periods of standing. Some of the touring days may be longer, with select included activities occurring later in the evening.

What is the reservation/payment policy for multi-day and one-day tours?
Multi-Day Tours: A reservation cannot be made without the required deposit listed on the tour description. The balance is due no later than the date listed on the tour description. If payment is not received in a timely manner, it may result in cancellation of your reservation. An invoice will be mailed with your final itinerary - your cancelled check or credit card statement will serve as your receipt. One-Day Tours: Full payment is required for a reservation. Payment in full due prior to travel on all tours.

What is your cancellation or refund policy for tours?
Written notice of cancellation is required before refunds will be issued. Refunds will be returned by the same method as original payment. Refunds cannot be made on special shows or events.

Multi-Day Tours: 

  • 30-45 days prior to departure - Full refund less any non-refundable charges (i.e. theater tickets, hotel rooms, service fees, etc.) unless notification of difference is noted on tour description. NO REFUND after final balance due date.
  • Written notice of cancellation is required before monies refunded.

One-Day Tours:

  • 30-45 days prior to departure - Full refund less any non-refundable charges (i.e. theater tickets, service fees, etc.) unless notification of difference is noted on the tour description. NO REFUND after final balance due date.
  • Written notice of cancellation is required before monies refunded.


  • The canceling passenger can provide a replacement person(s) for their tour reservation(s). The office must be notified of the name of the replacement at the time of cancellation. No one is permitted to board the coach whose name is not on the passenger manifest.
  • Transfers may not be possible on all tours. Transfers under 30 days may result in charges due to contact commitments with the Coach USA Tours vendors.

Should I purchase travel insurance?
We recommend that you purchase a travel protection plan to help protect you and your travel investment. For your convenience, we offer a plan provided by Travelex Insurance Services. Travelex Insurance Services, Inc. CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company; NAIC #22276. 9WV Travel Insurance is optional. To be eligible for the waiver of pre-existing medical condition exclusion, the protection plan must be purchased within 15 days from the time you make your initial trip deposit and for the prepaid non-refundable payments or deposits. If purchased, the insurance premium is refundable during the 15-day review period, unless you have filed a claim or departed on your trip. The insurance premium is non-refundable after the 15-day review period. To view/download the Policy, go to:

What are travel insurance rates?
Travel insurance rates are per person, based on the the per person trip cost. When booking online, these rates are automatically added when you choose to purchase travel insurance. The rates are:

Trip Cost Plan Cost
Per Person
$0-$500 $28
$501-$1,000 $43
$1,001-$1,500 $65
$1,501-$2,000 $107
$2,001-$3,000 $159
$3,001-$4,500 $254
$4,501-$6,000 $365

Rates are per traveler. Maximum trip length allowed 180 days.

Where can I find additional policy information?
You can download the Coach USA Tour Policy here..

Your question isn't included?
You're welcome to contact us with any questions.